Campaign manager module
|
|
The Campaign Manager Module allows organisations to arm their front end users with time relevant information about current campaigns, and configure responses and actions against customer profitability levels and product offerings. Rules based execution, consultant prompts and scripts provide a mechanism to ensure consistency of experience, and remain compliant with any application legislation.
This module includes a Rules Based Campaign Execution, Offer Optimiser and Consultant Prompt & Scripts.
|
|
|
Rules based campaign execution
|
|
This module gives organisation the capacity to setup and manage campaigns using customer segmentation and incentives criteria. |
|
|
Consultant prompts & scripts
|
|
Consultant Prompts & Scripts can be configured for each campaign, product offering or business need. Business managers can define rich text prompts providing carefully planned scripts associated with each consultant action. This ensures consistency and regulatory compliance of front end staff. The prompts also aid in expediting the time to train new staff. |
|
|
Offer optimiser
|
|
The Offer Optimiser decision engine uses segmentation profitability and other CRM data to optimise the customer retention incentives to be displayed for front line personnel use. |
|
|
For more information |
|
Contact iRetain© today to discuss how your business can benefit from intelligent customer retention on 03 1300 725 717 or email info@i-retain.com |
